Terms & Conditions

Definitions

• “We”, “Our”, and “Us” shall mean and refer to the Platform and/or the Firm/Company, as the context requires.
• “You”, “Your”, “Yourself”, “User” and “Customer” shall mean natural and legal individuals who use the Platform and who are competent to enter into binding contracts under applicable Indian law.
• “Users” shall refer to individuals using either or both of the platforms.
• “Services” refer to the services made available by the Company through the Platform.
• “Third Parties” refer to any application, company, organisation, or individual other than the User and the creator/operator of this Platform.
• “Platform” refers to the Company’s mobile application and/or website.
• “Website” refers to the website operated by RRH OVERSEAS PRIVATE LIMITED through which users can access information and services.
• “Personal Information” means personally identifiable information that we may collect from you, such as name, location, email address, mobile number, password, or photograph.

Products & Services

RRH OVERSEAS PRIVATE LIMITED provides quality products sourced through supply channels and exports them globally.

User Account Registration

• Registration may be required to access certain features or services. Users must provide accurate information, including personal information where requested.
• Registration and use of the Platform are subject to the applicable requirements of the Company.
• Users must be at least eighteen (18) years of age unless access is lawfully provided through a parent or legal guardian where permitted.
• You are responsible for maintaining the confidentiality of your username and password and for all activities carried out through your account. If you provide false or inaccurate information, the Company may suspend or terminate the account.
• You must notify the Company promptly if you become aware of unauthorised use of your account.

Liability

• If RRH OVERSEAS PRIVATE LIMITED is unable to fulfil its obligations due to unavoidable, natural, or other circumstances beyond its reasonable control, it shall not be responsible for indirect or consequential losses to the extent permitted by applicable law.
• Clients shall be responsible for claims, losses, liabilities, and expenses arising from their own representations, advertising, products, services, intellectual property, or content supplied to RRH OVERSEAS PRIVATE LIMITED, to the extent provided under the applicable agreement and law.

Waiver

• Failure by the Company to insist upon strict performance of any obligation shall not constitute a waiver of that obligation.
• Any waiver of these terms must be provided in writing to be enforceable, subject to applicable law.

Term & Termination

This agreement remains effective while you use the Website or services. The Company reserves the right to suspend or terminate access in the event of a material breach of these terms, misrepresentation, unlawful activity, or where the Company is unable to reasonably verify information.

Personal Data

• Users may voluntarily provide personally identifiable information such as name, address, email address, telephone number, and other relevant information when using the Website or participating in activities related to the Website.
• If you allow a third party to access services through your account, you are responsible for ensuring that the third party complies with these terms.
• These Terms & Conditions may be updated, amended, modified, or revised from time to time. Users should review this page periodically for changes.

Rights & Obligations Relating to Platform Usage

Users are prohibited from carrying out unlawful or abusive activities on the Platform, including:

1. Violating or attempting to violate the integrity or security of the Platform.
2. Transmitting information that disrupts or interferes with the provision of services.
3. Intentionally submitting incomplete, false, or inaccurate information.
4. Sending unsolicited communications to other Users.
5. Using spiders, robots, scraping tools, agents, or similar automated mechanisms to navigate or search the Platform without permission.
6. Circumventing, disabling, or interfering with digital rights management, usage rules, or security features.
7. Engaging in activities prohibited by applicable laws of India.

Privacy Rights

• When customers submit information through contact forms, such as their name, email address, phone number, or website URL, RRH OVERSEAS PRIVATE LIMITED will handle that information in accordance with its applicable privacy practices.
• The Company will take reasonable measures designed to protect personal information from loss, misuse, unauthorised access, or alteration.
• No method of internet transmission or electronic storage is completely secure. Accordingly, absolute security cannot be guaranteed.
• Where applicable, security technologies such as SSL/TLS may be used to protect information transmitted through the Website.
• The Website may use cookies or similar technologies for functionality, analytics, and improving the user experience, subject to applicable privacy requirements.

Applicable Law

These Terms & Conditions shall be interpreted and governed in accordance with applicable laws of India, subject to the jurisdiction and dispute-resolution provisions stated below.

Intellectual Property Rights

All intellectual property used on the Website by the Company, its service providers, or applicable third parties remains the property of the respective owner. Users must not circumvent, disable, or interfere with security features or copy, reproduce, distribute, or otherwise use protected materials except as permitted by law or with the relevant owner’s permission.

Dispute Resolution & Governing Law

Any contractual obligation between the Company and you shall be governed by the laws of India, subject to the jurisdiction of courts in West Bengal. Where the parties have agreed to arbitration, disputes may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996 and the applicable agreement between the parties.

Notices

All notices and communications shall be in writing, in English, and may be delivered personally, by commercial messenger or courier, by registered or certified mail, or by email with appropriate acknowledgement, subject to the applicable agreement.

Contact Us

If you have questions about these Terms & Conditions, the Website, or our services, please contact:

RRH OVERSEAS PRIVATE LIMITED reserves the right to change these Terms & Conditions from time to time. Where appropriate, clients may be notified through business email or other reasonable communication channels.